Care management that keeps everything on track
Good care is coordinated care. Your Care Manager is a single point of contact who understands your goals, arranges every service, speaks with your GP and allied health providers, and reviews your plan as life changes. For families, it means one phone number and one person who knows the whole picture.
Who this is for
- Older people with several services or health providers to coordinate
- Families managing care from a distance or alongside work
- People new to aged care who want someone to guide them through it
- Anyone whose needs are changing and who wants a plan that keeps up
What is included
- Initial assessment of needs, goals and risks
- A written, personalised care plan you understand and agree to
- Scheduling and coordination of all services and visits
- Liaison with GPs, specialists, hospitals and allied health
- Regular care reviews and reassessment
- Family and representative communication
- Referrals and linkages to other community services
How it works
- 01
Your Care Manager visits you at home to listen, assess and understand what matters most to you.
- 02
Together you agree on a care plan with clear goals, services and a review date.
- 03
Your Care Manager sets up the roster, briefs the care team and confirms the first visit.
- 04
You hear from your Care Manager regularly, and you can call them whenever something comes up.
Who delivers it
Care management is delivered by our Care Manager with support from the clinical and quality team. It is a core part of how we deliver every other service.
Common questions about care management
Services that work well together
Let's talk about the care you need
A short, no-obligation conversation with our Care Manager is the best place to start. We will listen first, then tell you honestly what we can do.