Feedback and complaints
Feedback and complaints
Tell us what is working and what is not. Complaints are taken seriously, handled promptly and never held against you.
How to raise a concern
- Tell your carer or Care Manager directly, or call 0415 382 816
- Email care@goodsamaritanhome.com.au with "Feedback" in the subject line
- Use the form on this page
- Ask a family member, friend or advocate to raise it for you
What happens next
- 1We acknowledge your complaint within two business days
- 2Our Quality and Compliance Officer investigates and keeps you informed
- 3We aim to resolve most complaints within 14 days and tell you the outcome and what we have changed
- 4If you are not satisfied, you can escalate to the Director, or to the Commission at any time
Aged Care Quality and Safety Commission
You can contact the Commission at any time, whether or not you have raised the matter with us first. Phone 1800 951 822 or visit agedcarequality.gov.au. The Older Persons Advocacy Network (OPAN) offers free, independent advocacy on 1800 700 600.
Form