Five people with clear responsibilities, so you always know who to call and who is accountable.
Ella founded Good Samaritan to bring the kind of care she would want for her own parents to families across Western Sydney. She holds overall responsibility for governance, strategy, quality and safety, and signs off every policy the service runs on.
Michelle leads clinical governance and nursing oversight. She sets our clinical policies, supervises medication management and infection control, and makes sure every clinical decision is safe, documented and reviewed.
Noel is the person most clients will meet first. He runs assessments and intake, builds each care plan around the client's goals, coordinates services and keeps families informed as needs change.
Leyden looks after policies, procedures, audits and complaints. Her job is to make sure what we say we do and what we actually do are the same thing, every day, on every visit.
Kathleen recruits and onboards our care workforce, manages police checks and qualifications, handles rostering and keeps client and staff records in order so the care team can focus on care.
Behind the leadership team is a care workforce of registered nurses, enrolled nurses, personal care workers, domestic assistance workers, community support workers and transport workers.
Every worker holds a current National Police Check, relevant qualifications and first aid, and completes our induction including the Code of Conduct for Aged Care. Our team includes Tagalog and other community language speakers, reflecting the families we serve in Western Sydney.
We roster a small, consistent group of carers to each client and introduce them before their first visit.
We are building a workforce of people who chose aged care on purpose. If that sounds like you, we would like to hear from you.
