Home care services

Clinical care does not have to mean a clinic. Our registered and enrolled nurses deliver skilled nursing in your own home, under the oversight of our Clinical Governance Lead, so you can recover, manage a condition or simply stay well without leaving the place you feel most comfortable.

• Wound and skin care, including pressure injury prevention
• Medication management, prompting and administration
• Continence assessment and support
• Post-hospital recovery and discharge follow-up
• Monitoring of blood pressure, blood glucose and vital signs

Personal care is the most private kind of support there is. We take that seriously. Our carers are trained to help with showering, dressing, grooming and mobility in a way that respects your routine, your preferences and your privacy, and they are matched to you so you are not meeting someone new every week.

• Showering, bathing and personal hygiene
• Dressing, grooming and oral care
• Mobility support, transfers and safe use of aids
• Toileting and continence support
• Help at meal times with eating and hydration

Good care is coordinated care. Your Care Manager is a single point of contact who understands your goals, arranges every service, speaks with your GP and allied health providers, and reviews your plan as life changes. For families, it means one phone number and one person who knows the whole picture.

• Initial assessment of needs, goals and risks
• A written, personalised care plan you understand and agree to
• Scheduling and coordination of all services and visits
• Liaison with GPs, specialists, hospitals and allied health
• Regular care reviews and reassessment

A home that is clean, safe and stocked with good food makes everything else easier. Our domestic assistance is practical and flexible: a weekly clean, a hand with the washing, meals prepared with you in your own kitchen, or the shopping done the way you like it done.

• General cleaning: kitchen, bathroom, floors, dusting
• Laundry, ironing and changing bed linen
• Meal planning and preparation, including special diets
• Shopping assistance, in person or online
• Dishwashing and tidying

Loneliness is one of the biggest risks to health in later life, and one of the easiest to do something about. Our social support is about company and connection: a regular visitor to share a cuppa with, a lift to church or the club, a walk in the park, or help using the phone or tablet to see the grandchildren.

• Companionship visits at home
• Accompanied outings: shops, cafés, parks, libraries
• Support to attend church, cultural and community events
• Group activities and social programs
• Help with phones, tablets and video calls to stay in touch

Giving up driving should not mean giving up your life. Our transport service is door to door and person to person: a carer collects you, helps you in and out of the car, stays with you at the appointment if you want them to, and sees you safely back inside at home.

• Transport to and from medical and allied health appointments
• Shopping and banking trips
• Social outings, family visits and community events
• A carer who accompanies you, not just a driver
• Assistance with mobility aids and parcels

Caring for someone you love is a privilege and it is also exhausting. Respite care gives you time to rest, work, see a doctor or simply have an afternoon to yourself, while a trained carer steps in at home and keeps your loved one's routine exactly as it is.

• Planned, regular respite blocks
• Short-notice and emergency respite where capacity allows
• Personal care, meals and medication prompts during respite
• Companionship and activities your loved one enjoys
• Overnight respite by arrangement