Noel will guide you through every stepYour path to care, one simple step at a time
From your first phone call to your first visit, here is exactly what happens and what you can expect from us at each stage. No jargon, no pressure.
What you do, and what we do
Every step is shared. Here is exactly who does what, so nothing is left to guesswork.
Tap a step to see what you do and what we do.
Day oneA conversation
Call or send an enquiry. Our Care Manager listens, answers your questions and explains what happens next. No obligation, no pressure.
- Tell us who needs care and what is getting harder
- Ask anything, however small
- Listen first, then explain your options honestly
- Call you back within one business day
Step 1: A conversation (Day one)
Call or send an enquiry. Our Care Manager listens, answers your questions and explains what happens next. No obligation, no pressure.
What you do: Tell us who needs care and what is getting harder. Ask anything, however small.
What we do: Listen first, then explain your options honestly. Call you back within one business day.
Step 2: A home visit (Usually the same week)
We visit you at home to understand your needs, your routine and what matters most to you and your family.
What you do: Show us how your day usually runs. Invite any family you want involved.
What we do: Understand your needs, goals and home. Note what matters most to you.
Step 3: Your care plan (At or shortly after the visit)
Together we agree on a written plan: which services, how often, who your carers will be and when we review it.
What you do: Choose the services and times that suit you. Check the plan before anything starts.
What we do: Write it up clearly, with costs explained. Set a date to review it with you.
Step 4: Care begins (Once your team is introduced)
We introduce your care team before the first visit. From then on, you have one number to call and people who know you.
What you do: Meet your carers before they start. Call one number whenever you need us.
What we do: Send the same small group of carers. Keep your plan and family up to date.
How long it takes
- Within one business dayWe return every enquiry
- Usually the same weekA home visit is arranged
- At or shortly after the visitYour care plan is agreed
- Once your team is introducedCare can begin
Good Samaritan Home & Aged Care is a newly established provider. Our application for registration with the Aged Care Quality and Safety Commission is in progress. We are welcoming enquiries now so that care can begin as soon as we are able to deliver it.
What to have ready
Tick things off as you gather them. You don't need everything to get started.
No obligation
A conversation is just that. You decide if and when anything happens next.
Plain English
We explain funding, services and costs without the jargon.
Honest answers
If we are not the right fit, we will tell you and point you to someone who is.
Start the conversation
Tell us a little about who needs care and what is getting harder. Our Care Manager will call you back within one business day.