01 · Clinical supports
Clinical supports
Nursing and clinical care delivered at home under registered nurse oversight.
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enquiries
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Home & aged care · Greater Western Sydney
Compassionate aged care, in your own home.
Nursing, personal care, help around the house and company for the week, from a small Western Sydney team who learn your name, your routine and what matters to you.
- Registered nurse
oversight - One dedicated
care manager - Based in
Rooty Hill
Care at home, every day
Our services7 ways
we help
we help
Our promiseCompassion. Support. Independent living.
Who we are
A Western Sydney provider built around the people we care for
Founded in Rooty Hill by people who have cared for their own parents and know exactly what families look for: carers who turn up on time, a nurse who notices things early, and someone who answers the phone.
We are a new provider, and we are honest about that. What we bring from day one is the governance most small providers only build years later.
Read our story →7
services, from nursing to transport
1
care manager who knows you
4
Western Sydney council areas covered
Our services
Care for every part of the day
Three groupings, matching Australia's Support at Home program. Scroll through them.
02 · Independence services
Independence services
Personal care, care management and respite that keep you living your way.
03 · Everyday living
Everyday living
Domestic help, social connection and transport for the ordinary parts of life.
How care begins
Four steps from first call to first visit
1Step 1 of 4
A conversation
Call or send an enquiry. Our Care Manager listens, answers your questions and explains what happens next. No obligation, no pressure.
Make an enquiry→2Step 2 of 4
A home visit
We visit you at home to understand your needs, your routine and what matters most to you and your family.
What to expect→3Step 3 of 4
Your care plan
Together we agree on a written plan: which services, how often, who your carers will be and when we review it.
Care management→4Step 4 of 4
Care begins
We introduce your care team before the first visit. From then on, you have one number to call and people who know you.
Our services→Swipe to see each step
How care begins
Four steps from first call to first visit
Keep scrolling
01
A conversation
Call or send an enquiry. Our Care Manager listens, answers your questions and explains what happens next. No obligation, no pressure.
Make an enquiry →Step 1 of 402
A home visit
We visit you at home to understand your needs, your routine and what matters most to you and your family.
What to expect →Step 2 of 403
Your care plan
Together we agree on a written plan: which services, how often, who your carers will be and when we review it.
Care management →Step 3 of 404
Care begins
We introduce your care team before the first visit. From then on, you have one number to call and people who know you.
Our services →Step 4 of 4
Clinical lead
Led by a registered nurse
Why Good Samaritan
Small enough to know you. Structured enough to keep you safe.
Clinical governance
A registered nurse leads clinical policy, medication oversight and incident management for every client.
Consistent carers
A small, rostered team for each client, introduced before their first visit.
Quality built in
A dedicated quality and compliance officer, audit-ready documentation and a clear complaints process.
Culturally at home
Tagalog and other community language speakers, serving one of Australia's most diverse regions.
A day with Good Samaritan
What care actually looks like, hour by hour
Hover to pause. Tap a time to jump.
7:30am
A good start
Your carer arrives, same face as last time. A shower, the cardigan you like, breakfast at your own table, medications prompted and ticked off.
Personal care →- 7:30am A good start: Your carer arrives, same face as last time. A shower, the cardigan you like, breakfast at your own table, medications prompted and ticked off.
- 10:00am The nurse visit: A registered nurse checks the wound, takes your blood pressure and updates your GP. Nothing clinical about the lounge room, except the care.
- 12:30pm Lunch, made together: Vegetables chopped side by side, the way you have always made it. The kitchen stays yours, there is just an extra pair of hands.
- 3:00pm Out in the sun: A walk in the park with gum trees overhead, or a lift to the club. Company for the week, not just help with the chores.
- 5:30pm Family knows: Your Care Manager sends the day's notes to your daughter. She reads them on the train home and sleeps better for it.
Our promise
Five things you can hold us to
- We will learn your name before we learn your file.
- The same carers, introduced before they arrive.
- A nurse who notices early, and a manager who answers the phone.
- Your routine, your home, your decisions.
- If we get something wrong, we will tell you first.
Our promise
Five things you can hold us to
1 of 5
- 01We will learn your name before we learn your file.
- 02The same carers, introduced before they arrive.
- 03A nurse who notices early, and a manager who answers the phone.
- 04Your routine, your home, your decisions.
- 05If we get something wrong, we will tell you first.
Our team
Five people, five clear responsibilities
Meet the team
Estrella (Ella) Watts
Director and Governing Body
Ella founded Good Samaritan to bring the kind of care she would want for her own parents to families across Western Sydney. She holds overall responsibility for governance, strategy, quality and safety, and signs off every policy the service runs on.
- Governance and strategic direction
- Regulatory accountability
- Quality, safety and compliance oversight
Michelle Alkuino
Clinical Governance Lead, Registered Nurse
Michelle leads clinical governance and nursing oversight. She sets our clinical policies, supervises medication management and infection control, and makes sure every clinical decision is safe, documented and reviewed.
- Clinical governance and nursing oversight
- Medication management
- Clinical risk and incident management
Noel Joson
Care Manager
Noel is the person most clients will meet first. He runs assessments and intake, builds each care plan around the client's goals, coordinates services and keeps families informed as needs change.
- Client assessment and intake
- Care planning and coordination
- Family liaison and reviews
Leyden Shelley De La Cruz
Quality and Compliance Officer
Leyden looks after policies, procedures, audits and complaints. Her job is to make sure what we say we do and what we actually do are the same thing, every day, on every visit.
- Policies and procedures
- Incident and complaints management
- Audit readiness and continuous improvement
Kathleen Ignacio
HR and Administration Officer
Kathleen recruits and onboards our care workforce, manages police checks and qualifications, handles rostering and keeps client and staff records in order so the care team can focus on care.
- Recruitment and onboarding
- Worker screening and training records
- Rostering and administration
Our team
Five people, five clear responsibilities
Meet the team
Estrella
Leadership team
Director and Governing Body
Estrella (Ella) Watts
Ella founded Good Samaritan to bring the kind of care she would want for her own parents to families across Western Sydney. She holds overall responsibility for governance, strategy, quality and safety, and signs off every policy the service runs on.
Responsible for
- Governance and strategic direction
- Regulatory accountability
- Quality, safety and compliance oversight
- Estrella (Ella) Watts, Director and Governing Body. Ella founded Good Samaritan to bring the kind of care she would want for her own parents to families across Western Sydney. She holds overall responsibility for governance, strategy, quality and safety, and signs off every policy the service runs on. Responsibilities: Governance and strategic direction, Regulatory accountability, Quality, safety and compliance oversight.
- Michelle Alkuino, Clinical Governance Lead, Registered Nurse. Michelle leads clinical governance and nursing oversight. She sets our clinical policies, supervises medication management and infection control, and makes sure every clinical decision is safe, documented and reviewed. Responsibilities: Clinical governance and nursing oversight, Medication management, Clinical risk and incident management.
- Noel Joson, Care Manager. Noel is the person most clients will meet first. He runs assessments and intake, builds each care plan around the client's goals, coordinates services and keeps families informed as needs change. Responsibilities: Client assessment and intake, Care planning and coordination, Family liaison and reviews.
- Leyden Shelley De La Cruz, Quality and Compliance Officer. Leyden looks after policies, procedures, audits and complaints. Her job is to make sure what we say we do and what we actually do are the same thing, every day, on every visit. Responsibilities: Policies and procedures, Incident and complaints management, Audit readiness and continuous improvement.
- Kathleen Ignacio, HR and Administration Officer. Kathleen recruits and onboards our care workforce, manages police checks and qualifications, handles rostering and keeps client and staff records in order so the care team can focus on care. Responsibilities: Recruitment and onboarding, Worker screening and training records, Rostering and administration.
Find the right care
Two questions, and we will point you to the right place
Not sure which service you need? Most families aren't, at first.
1Who2What3Your match
Who is the care for?
Where we work
Caring for Greater Western Sydney
Based in Rooty Hill, we support older people and their families across the Blacktown, Penrith and Parramatta areas.
- Rooty Hill
- Mount Druitt
- Blacktown
- Plumpton
- Doonside
- Glendenning
- St Marys
- Penrith
- Seven Hills
- Quakers Hill
- Parramatta
- Liverpool
Questions
Things families ask us first
Straight answers on funding, our staff and how care works.
No. You can call us at any stage. If you are hoping to use government-funded support, an assessment through My Aged Care will determine what you are eligible for. We can explain the process and help you prepare, but the assessment itself is done independently.
We are based in Rooty Hill and serve Greater Western Sydney, including Blacktown, Mount Druitt, St Marys, Penrith, Seven Hills, Quakers Hill, Parramatta and surrounding suburbs. If you are outside this area, call us and we will tell you honestly whether we can help.
We roster a small, consistent team for every client. You will see familiar faces, and if a regular carer is away we introduce the replacement in advance.
Every worker holds a current National Police Check, relevant qualifications, first aid, and completes our induction, including the Code of Conduct for Aged Care and the Serious Incident Response Scheme. Nurses hold current AHPRA registration.
Next step
Let's talk about the care you need
A short, no-obligation conversation with our Care Manager is the best place to start. We will listen first, then tell you honestly what we can do.
Get in touch
Tell us a little about what you need
Our Care Manager will call you back within one business day.